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Scheduled Dates: 08 – 19 Jan '2024 | 08 – 19 Mar '2024 | 08 – 19 Jul '2024 | 07 – 18 Oct '2024

Duration: 2 Weeks

Customized dates and one-on-one sessions can be organized.


Personal assistants are required to have a high level of interpersonal, planning, time management and problem solving skills. This popular course examines best practice behaviors and systems for productively contributing to a professional work team. You will learn practical tools and techniques to empower you to rapidly develop your workflow, organizational and interpersonal skills to engage with people at all levels of business.

Target Group

Personal assistants or senior administrators looking to expand both their role and opportunities.

Course Outline

Identifying the Key Skills Needed to be an Exceptional Secretary/PA

  • The real impact of the role of the PA in today’s business world
  • Understanding the responsibilities of your role
  • The link between PA and Manager and the Team

Time Management Techniques for Busy PAs

  • Scheduling and managing busy workloads
  • How to deal effectively with the multitude of demands on your time
  • Organisational planning for you and your manager
  • Recognising the common time stealers
  • Successfully managing multiple managers and reporting lines
  • Understanding the basic tools of successful project management
  • Developing a workable and flexible prioritisation strategy

Handling Work Pressures with Confidence

  • The importance of maintaining control
  • Why you must learn to say “no” assertively
  • How to adopt a positive “can do” attitude

How to Manage Your Manager Effectively

  • Understanding and meeting each other’s expectations for success
  • Establishing the ground rules for performance
  • Getting your manager to communicate their needs and requirements
  • Making sure your boss understands what you need in order to your job effectively
  • Identifying what you need to do in order to become invaluable to your manager
  • Key problem solving strategies
  • Taking the initiative
  • Making good decisions
  • Developing effective processes to ensure efficiency in your work
  • Coping with difficult demands from above
  • Helping your manager to achieve their performance goals
  • Anticipating their needs
  • Screening calls
  • Preventing interruptions
  • Intelligent diary management

Projecting a Professional and Confident Image

  • The secrets of “desk management”
  • Maximizing your personal image
  • The dynamics of business and professional etiquette

Relationship Management

  • Understanding the importance of projecting professionalism
  • Internally / Externally
  • Clarifying the expectations of your manager in terms of professional conduct
  • Meeting and greeting visitors and clients
  • Networking through your organization
  • Establishing productive working relationships with key people in the organization

Building Relationships through Effective Communication

  • Understanding the importance of effective communication
  • Recognizing the different communication styles of others
  • Overcoming the common obstacles to effective communication
  • Understanding how to communicate with the different personality types you work with
  • Recognizing the team roles you play within the team
  • Establishing essential support links
  • How to successfully build rapport with the key team players
  • Dealing with difficult people
  • Minimizing conflict
  • Moving from negative situations to positive situations
  • How to communicate effectively in one-to-one and team settings

Maximizing Your Role within Meetings

  • Understanding your role in key meetings
  • Getting the right people in the right place at the right time
  • Clarifying agenda and objectives with key contributors
  • Making notes and summaries
  • Contributing your views and ideas to management

Raising Your Personal Profile and Visibility

  • Speak up with confidence at meetings
  • Knowing that your ideas are valuable
  • Volunteering for additional projects
  • Becoming action orientated
  • Making an commitment to continuous improvement

Goal Setting for Personal Assistants

  • Identifying career and personal goals
  • Making decisions based on a positive choice
  • Using 9 key criteria to help you clarify and achieve your goals


To register, kindly fill the Seminar Registration Form and send it to us through:
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  1. Fees Payment - All fees are payable strictly in advance 2 working days before the course starting date.
  2. Cancellation Fee - Cancellation of any participant 5 working days before the start day of a course will incur a 20% cancellation fee.
    We regret that no cancellations will be accepted within 2 working days of a course, but substitutions may be made.

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Address:   Kenbelt Business Park, First floor,

      Old Mombasa Road,

      Nairobi, Kenya.

Phone:   +254 732 880255

Mobile:   +254 705 880255

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