COURSE INFORMATION

Scheduled Dates: 03 – 14 Feb 2025 | 05 – 16 May 2025 | 04 – 15 Aug 2025 | 03 – 13 Nov 2025

Duration: 2 Weeks

Customized dates and one-on-one sessions can be organized.

COURSE DESCRIPTION

This two-week intensive course on Grievance Redress and Case Management is designed to equip participants with the skills and knowledge needed to effectively manage grievances and cases within organizations. The course focuses on understanding the grievance redress process, the tools for managing complaints, and the strategies for case management. Participants will learn how to address conflicts, resolve disputes, and maintain positive relations while ensuring organizational efficiency and fairness.

Through a combination of lectures, practical case studies, role-playing exercises, and group discussions, the course will provide participants with hands-on experience in applying grievance redress mechanisms, and managing cases in an effective and just manner.

TARGET GROUP

This course is ideal for professionals working in the following roles:
•    Human Resources Managers and Officers
•    Employee Relations Managers
•    Compliance Officers
•    Mediators and Arbitrators
•    Legal Advisors
•    Managers in Public Services
•    NGO workers in grievance resolution
•    Government Officials working in case management
•    Anyone involved in conflict resolution within organizations

This course is especially beneficial for individuals working in settings where grievances are common and conflict management is essential for maintaining a harmonious work environment.

COURSE OUTLINE

Grievance Redress Mechanisms
•    Introduction to Grievance Redress
•    Types of Grievances and Their Impact
•    Grievance Redress Process
•    Communication Skills for Grievance Handling
•    Legal and Ethical Considerations

Case Management Skills
•    Introduction to Case Management
•    Case Documentation and Tracking
•    Investigative Skills for Case Management
•    Decision-Making and Conflict Resolution Techniques
•    Monitoring, Evaluation, and Feedback

REGISTRATION

To register, kindly fill the Seminar Registration Form and send it to us through:

Email: This email address is being protected from spambots. You need JavaScript enabled to view it. , This email address is being protected from spambots. You need JavaScript enabled to view it.
 
TERMS AND CONDITIONS OF PAYMENT
    Fees Payment - All fees are payable strictly in advance 2 working days before the course starting date.
    Cancellation Fee - Cancellation of any participant 5 working days before the start day of a course will incur a 20% cancellation fee.
    We regret that no cancellations will be accepted within 2 working days of a course, but substitutions may be made.

COURSE INFORMATION

Scheduled Dates: 13 – 24 Jan 2025 | 07 – 18 Apr 2025 | 14 – 25 Jul 2025 | 20 – 31 Oct 2025

Duration: 2 Weeks

Customized dates and one-on-one sessions can be organized.

COURSE DESCRIPTION

This two-week course offers a comprehensive exploration of global challenges and the role of community development in addressing these issues. Through interactive lectures, case studies, and practical workshops, participants will gain an in-depth understanding of the social, economic, political, and environmental challenges facing communities worldwide. The course will also examine sustainable development practices and how local and global stakeholders can work together to create meaningful solutions. Participants will leave with the tools, knowledge, and perspective to contribute effectively to community development in their own contexts, considering both global trends and local needs.

TARGET GROUP

This course is designed for:
•    Development professionals looking to expand their knowledge and skills in global challenges and community development.
•    NGO workers and social entrepreneurs who are actively engaged in community initiatives.
•    University students studying international relations, development studies, social sciences, and related fields.
•    Local government officials interested in community development strategies.
•    Community leaders and activists who wish to deepen their understanding of global issues and their impact on local communities.

Participants should have an interest in global affairs and a commitment to improving the welfare of communities.

COURSE OUTLINE

Global Challenges
•    Introduction to Global Challenges
•    Climate Change and Environmental Degradation
•    Global Health Crises
•    Poverty and Inequality
•    Migration and Displacement

Community Development Solutions
•    Introduction to Community Development
•    Sustainable Development Goals (SDGs) and Their Application
•    Social Innovation and Entrepreneurship
•    Collaboration Across Sectors

REGISTRATION

To register, kindly fill the Seminar Registration Form and send it to us through:

Email: This email address is being protected from spambots. You need JavaScript enabled to view it. , This email address is being protected from spambots. You need JavaScript enabled to view it.
 
TERMS AND CONDITIONS OF PAYMENT
    Fees Payment - All fees are payable strictly in advance 2 working days before the course starting date.
    Cancellation Fee - Cancellation of any participant 5 working days before the start day of a course will incur a 20% cancellation fee.
    We regret that no cancellations will be accepted within 2 working days of a course, but substitutions may be made.

COURSE INFORMATION

Scheduled Dates: 17 – 28 Feb 2025 | 19 – 30 May 2025 | 18 – 29 Aug 2025 | 17 – 28 Nov 2025

Duration: 2 Weeks

Customized dates and one-on-one sessions can be organized.

COURSE DESCRIPTION

This two-week course offers a comprehensive understanding of the principles, challenges, and best practices involved in responding to humanitarian crises caused by conflict and disaster. It covers the theoretical underpinnings of humanitarian action, the role of international organizations, and practical strategies for effective intervention. The course blends academic rigor with real-world case studies, offering participants an in-depth look at how humanitarian responses can be structured and delivered in crisis situations.

TARGET GROUP

This course is designed for:
•    Humanitarian aid workers and professionals in the field of international development.
•    Individuals looking to work with non-governmental organizations (NGOs), UN agencies, and other humanitarian organizations.
•    Students of international relations, political science, human rights, and disaster management.
•    Policy makers and government officials involved in crisis management and disaster response.
•    Volunteers and advocates for humanitarian causes.

COURSE OUTLINE

Foundations and Context
•    Introduction to Humanitarian Response
•    Understanding Conflict and Disaster
•    Legal and Ethical Frameworks
•    Key Actors in Humanitarian Response
•    Coordination and Partnerships

Practical Application and Strategic Response
•    Needs Assessment and Situation Analysis
•    Response Planning and Logistics
•    Health and Medical Response in Humanitarian Crises
•    Protection and Gender in Humanitarian Crises
•    Case Studies and Lessons Learned

REGISTRATION

To register, kindly fill the Seminar Registration Form and send it to us through:

Email: This email address is being protected from spambots. You need JavaScript enabled to view it. , This email address is being protected from spambots. You need JavaScript enabled to view it.
 
TERMS AND CONDITIONS OF PAYMENT
    Fees Payment - All fees are payable strictly in advance 2 working days before the course starting date.
    Cancellation Fee - Cancellation of any participant 5 working days before the start day of a course will incur a 20% cancellation fee.
    We regret that no cancellations will be accepted within 2 working days of a course, but substitutions may be made.

COURSE INFORMATION

Scheduled Dates: 20 – 31 Jan 2025 | 14 – 25 Apr 2025 | 14 – 25 Jul 2025 | 13 – 24 Oct 2025

Duration: 2 Weeks

Customized dates and one-on-one sessions can be organized.

COURSE DESCRIPTION

This two-week intensive course provides participants with the knowledge and practical tools to understand and respond to the complex challenges posed by climate change at the individual, community, and organizational levels. It will explore the science of climate change, its impacts, and the strategies available to reduce emissions, adapt to changing conditions, and foster resilience. By examining the roles that individuals, communities, and organizations play in addressing climate change, participants will gain actionable insights on how to contribute to meaningful climate action.

TARGET GROUP

•    Individuals: Concerned citizens, activists, and students seeking to understand their role in addressing climate change.
•    Community Leaders and Activists: Those involved in grassroots efforts or local government initiatives aiming for sustainable practices and climate resilience.
•    Organizational Leaders: Representatives from NGOs, businesses, and public-sector organizations aiming to implement climate strategies.
•    Policy Makers: Local and regional policymakers involved in developing or supporting climate action plans.
•    Educators and Trainers: Those wishing to disseminate knowledge on climate change and resilience in various educational settings.

COURSE OUTLINE

Introduction and Foundations of Climate Change
•    Understanding Climate Change
•    Climate Change Mitigation at the Individual Level
•    Climate Change and Community Response
•    Introduction to Climate Change Policy and Governance
•    Organizational Response to Climate Change

Deepening the Response and Action Planning
•    Climate Change Adaptation and Resilience
•    Technological Innovations for Climate Action
•    Climate Financing and Partnerships
•    Action Planning: From Knowledge to Practice
•    Final Presentations and Reflections

REGISTRATION

To register, kindly fill the Seminar Registration Form and send it to us through:

Email: This email address is being protected from spambots. You need JavaScript enabled to view it. , This email address is being protected from spambots. You need JavaScript enabled to view it.
 
TERMS AND CONDITIONS OF PAYMENT
    Fees Payment - All fees are payable strictly in advance 2 working days before the course starting date.
    Cancellation Fee - Cancellation of any participant 5 working days before the start day of a course will incur a 20% cancellation fee.
    We regret that no cancellations will be accepted within 2 working days of a course, but substitutions may be made.